At Cristal Momentum, protecting your privacy is a priority. This policy describes how we collect, use and protect your personal information in accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Bill 25).

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1. Personal Information Collected

We only collect the information necessary to provide you with our sound experience services and process your purchases. This includes:

• Identity and contact: Last name, first name, email address and telephone number.

• Transactional data: Billing address and purchase details (tickets or gift cards).

• Login data: If you create an account on our site (IP address, connection logs via Wix).

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1.1 Processing of sensitive data Cristal Momentum does not request any information relating to your medical file. If you choose to voluntarily share information about your health condition during your interactions with us (by email or in person), it will be treated with the strictest confidentiality but will not be used in any way to establish a medical profile or health recommendation.

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2. Purpose of the collection

Your information is used exclusively to:

• The issuance and sending of your digital tickets and gift cards.

• Follow-up of cancellation or credit requests (48-hour delay).

• Sending logistical reminders about your event (e.g. reminder of arrival time and closing of doors).

• Improving your experience on our website.

• Sending marketing communications (only if you have given your explicit consent).

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3. Data protection and third parties

We use the Wix Studio platform to host our Site and manage our sales in a secure manner.

• Secure payments: Financial transactions are processed by certified providers (Wix Payments, Stripe, or PayPal). Cristal Momentum never has access to your credit card numbers or complete banking information.

• Non-Sale of Data: We do not sell, trade, or rent your personal information to third parties for marketing or marketing purposes.

• Processors and transfer outside Quebec: Your data is stored on Wix's secure servers, which comply with the strictest international security standards. By using our services, you acknowledge that your personal information may be transferred to and stored outside of Quebec (including in the United States or Israel). Cristal Momentum ensures that these transfers benefit from adequate protection measures that comply with current Quebec legislation.

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4. Special case: Health information and physical contact

As part of our concerts including relaxation treatments (reflexology, cranial massage), you may be required to inform us of specific physical conditions to ensure your safety (e.g. injuries, sensitive areas, allergies). Immediate confidentiality : This information is treated with the utmost discretion by the speaker. It is not stored in your persistent customer profile unless you explicitly request follow-up for recurring visits.

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5. Retention period

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or to comply with our legal and tax obligations (including for billing).

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6. Your rights (Bill 25)

As a user, you have the following rights:

• Right of access: To view the data we hold about you.

• Right to rectification: Request correction of inaccurate information.

• Right to erasure: Request erasure of your data (subject to our statutory retention obligations).

• Withdrawal of consent: You may withdraw your consent to the use of your data for marketing purposes at any time.

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7. Privacy Officer

If you have any questions, access requests or complaints about your data, please contact our data controller:

Privacy Officer Cristal Momentum Email: info@cristalmomentum.com Phone: (450) 275-5520 Address: 228 Principale Street, Suite 202, Saint-Sauveur, QC J0R 1R0

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8. Use of cookies

Cristal Momentum values privacy and does not use any cookies for advertising targeting or third-party analytics.

However, the use of our ticketing platform (Wix) requires the activation of certain essential technical cookies. These are strictly necessary for the proper functioning of the Site (e.g. management of the shopping cart, securing the transaction and access to your user account). These cookies do not collect any data for marketing purposes and are automatically deleted according to your browser settings.