Last updated:  2026-01-28

1 The organization

1.1 Company Identification

• Name: Cristal Momentum

• NEQ: 1176073857

• Address: 228, rue Principale, local 202, Saint-Sauveur, QC J0R 1R0

• Contact: info@cristalmomentum.com | (450) 275-5520

1.2 Team and Stakeholders:

The speakers acting on behalf of Cristal Momentum (whether they are employees, volunteers or external collaborators) act exclusively as musicians, facilitators, accompanists or trainers.

Some practitioners may also hold professional certifications in body care disciplines (such as reflexology or relaxation massage). However, as part of Cristal Momentum's activities, these interventions are offered strictly for relaxation and sound well-being purposes. No practitioner is acting as a health professional, physician or clinical therapist within the meaning of the Physicians Act, and no manoeuvre performed should be construed as medical or paramedical treatment.

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2. Nature of services

2.1 Services offered: These services are provided by stakeholders acting as musicians, facilitators, accompanists or trainers. Some practitioners may hold professional certifications in body care disciplines. However, in the context of Cristal Momentum's events, their interventions are exclusively aimed at deep relaxation and stress relief through relaxation.

2.2 Services offered: Ces services sont prodigués par des intervenants agissant en qualité de musiciens, animateurs, accompagnateurs ou formateurs. Certains intervenants peuvent détenir des certifications professionnelles dans des disciplines de soins corporels. Toutefois, dans le cadre des événements de Cristal Momentum, leurs interventions visent exclusivement la relaxation profonde et le soulagement du stress par la détente.

2.3 Therapeutic exclusion: The User acknowledges that these sessions do not constitute medical treatments, physiotherapy or nursing. No diagnosis has been made. The objective is strictly focused on the well-being and general comfort of the participant.

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3. Purchase and Refund Policy

All transactions are final, whether made online or in person.

• Final Sale: Tickets for our concerts and events are non-refundable in cash, unless the event is cancelled by Cristal Momentum.

• Transfer to a third party: Tickets are transferable to another person at any time prior to the event. The new guest will simply need to present the original proof of purchase at the entrance.

• Cancellation by the customer (credit): To obtain a credit (gift card), you must notify us at least 48 hours before the event.

• Délai dépassé : If the 48-hour deadline is exceeded, no credit or date change will be granted. However, the ticket remains valid for a transfer to another person of your choice.

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4. Gift Cards

In accordance with Quebec's consumer protection laws:

• Expiry: Gift cards have no expiration date.

• Refund: Gift cards are non-refundable and cannot be redeemed for cash unless the balance is $5 or less.

• Loss: Cristal Momentum is not responsible for lost, stolen or unauthorized use of cards.

5. Ticket transferability

Tickets are transferable between individuals. You may give or resell your ticket to a third party without notifying Cristal Momentum. However, we do not accept any liability for any dispute or fraud arising from a transaction made on an unofficial resale platform.

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6. Access, timeliness and behaviour of participants

6.1 Arrival and punctuality: Sound and vibration immersion requires a calm and uninterrupted environment. For the respect of all, participants are invited to arrive 20 minutes before the scheduled time of the concert.

6.2 Locked Doors: The doors of the room will be locked at the beginning of the session. No access will be granted to latecomers, so as not to break the experience of the participants already present. No refunds, credits or date transfers will be given in the event of a delay preventing access to the venue.

6.3 Expected behavior: Each User undertakes to maintain a respectful and silent attitude within the Cristal Momentum space. The use of electronic devices during the session is prohibited, unless expressly authorized.

6.4 Droit d'exclusion et fin de prestation : Cristal Momentum reserves the right to terminate a participant's service and exclude him or her from the premises, without any refund or compensation, if:

• The participant behaves inappropriately, disruptively or is deemed harmful to the serenity of the group.

• The participant attempts to use the space or event for unauthorized medical or paramedical consultations, diagnoses or recommendations.

Any form of solicitation or health advice given by one participant to another is strictly prohibited within our premises to ensure compliance with the wellness framework and legal limits of our services.

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6.5 Use of facilities, equipment and capacity limits: The User agrees to use the equipment made available to him (including, but not limited to: hammocks, vibratory supports, chairs, mats and relaxation accessories) in a prudent, safe manner and strictly in accordance with the instructions provided by Cristal Momentum's staff.

• Capacity and Limitations: It is the responsibility of the participant to respect the weight limits and technical capabilities of the equipment used. In case of doubt about his or her ability to use a facility (e.g., access to a hammock, chair, bed, etc.), the participant must inform the participant before use.

• User Liability: Cristal Momentum accepts no liability for injury or damage resulting from improper use, careless behavior, unauthorized maneuver attempt, or exceeding the stated or suggested weight limits for the equipment.

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7. Disclaimer – Nature of the Experience and Well-Being

7.1 Well-being approach : The sound and body experiences offered by Cristal Momentum are exclusively part of a process of relaxation, meditation and personal well-being. They aim to promote relaxation through vibrational immersion, the application of magnetic fields and manual relaxation techniques.

7.2 Lack of medical advice: Cristal Momentum is not a healthcare institution. The information shared on this Site as well as the sessions offered do not constitute medical advice, diagnosis or treatment. None of the services offered are intended to replace the intervention of a qualified health professional (doctor, psychologist, physiotherapist, etc.).

7.3 Mandatory Screening Assessment

7.3.1 Évaluation préalable obligatoire : Each participant acknowledges that the use of magnetic field therapy and vibrational immersion has strict contraindications. It is the sole responsibility of the participant to consult a doctor before booking if they meet any of the following conditions:

• Implanted electronic medical devices: Pacemaker wear, implantable defibrillator (ICD), insulin pump, neurostimulator (e.g. deep brain stimulation) or cochlear implants. Magnetic fields can severely disrupt the operation of these devices.

• Metal implants: Presence of plates, screws, pins, ferromagnetic prostheses or vascular clips. Risk of displacement or heating depending on the type of metal.

• Specific health conditions: Epilepsy, severe heart rhythm disorders, active cancer, or bleeding disorders (including taking blood thinners).

• Grossesse : As a precautionary principle, the application of magnetic fields is not recommended, especially in the abdomen and lower back.

7.3.2 Disclosure to the Counsellor: The Participant agrees to inform the Cristal Momentum Counsellor of any of the above conditions before the start of the session or retreat. Cristal Momentum reserves the right to refuse access to certain techniques (such as magnetotherapy) to a participant if he or she believes that there is a risk to his or her safety, without this giving rise to the right to a refund.

7.3.3 Release of liability : By making the purchase, the User acknowledges that he or she has been informed of the risks associated with magnetic fields and assumes full responsibility for any complication, discomfort or breakage of personal medical equipment occurring during or after the activity.

7.4 Informed consent: By making the purchase, the User acknowledges that he or she is voluntarily participating in a wellness activity and assumes full responsibility for the consequences related to his or her state of health. Cristal Momentum declines all responsibility for any discomfort occurring during or after the experience.

7.5 Individual responsibility for comments: Cristal Momentum declines all responsibility for the opinions or personal advice shared informally by its employees or volunteers. Only the official information of the company engages its responsibility.

7.6 Consent to touch and manual techniques: In the context of events including reflexology or relaxation massages, the User consents to receive light physical contact. The participant undertakes to inform the speaker immediately of any discomfort. The participant retains the right to refuse or interrupt physical contact at any time without having to give reasons.

7.7 Maintenance of equipment and residual risks:

Cristal Momentum is committed to conducting regular inspections and maintenance of its facilities to ensure a safe environment. However, the User acknowledges and agrees that the use of any suspended or mechanical equipment carries a residual risk of unforeseeable failure.

Except in the case of gross negligence or proven gross negligence on the part of Cristal Momentum in the maintenance of its facilities, the User waives any recourse against Cristal Momentum, its directors or employees for any accident, injury or property damage resulting from the breakage or accidental failure of equipment during the activity.

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8. Protection of personal information (Bill 25)

Cristal Momentum protects your data in accordance with Quebec's Bill 25. We only collect the information necessary for the transaction (name, email, contact details). For more details, see our Privacy Policy.

9. Use of the Site and Intellectual Property

• Content: All texts, logos and images on this Site are the exclusive property of Cristal Momentum. Reproduction without permission is prohibited.

• Behaviour: The User undertakes not to disrupt the operation of the Website (viruses, hacking, etc.).

• Price Changes: We reserve the right to change our prices and services at any time without notice.

10. Droit applicable

These terms are governed by the laws of the Province of Quebec. Any dispute shall be subject to the exclusive jurisdiction of the courts of the judicial district of Terrebonne.